Data Privacy at Theta Nexaflow Malaysia

Last Updated: June 15, 2023

1. Overview

Theta Nexaflow Malaysia respects your privacy and complies with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our investment services in Malaysia.

2. What We Collect

We may collect the following categories of personal data:

Identity & Contact: Full name, email address, phone number, and residential address
Financial Data: Information required to process investments and perform due diligence (KYC/AML)
Technical Data: IP address, device type, browser details, and platform usage behavior
Tracking Technologies: Cookies and similar tools for performance, personalization, and analytics

3. Why We Use It

Your personal data is used to:

Provide secure access to your account
Execute financial transactions and investment instructions
Comply with legal requirements under Malaysian law
Send service-related updates and alerts
Offer tailored financial advice and investment opportunities
Enhance platform usability and technical performance
Prevent fraud, detect threats, and maintain cybersecurity
Deliver marketing content (only with your explicit consent)

4. Data Retention

Your data will be retained only as long as necessary for business and regulatory purposes. Once no longer required, it will be securely deleted or anonymized.

5. Data Security

We implement comprehensive security practices to protect your personal data, including:

End-to-end encryption
Access control based on roles and responsibilities
Routine vulnerability assessments and third-party audits
Secure data storage and infrastructure hosted in reputable environments

6. Your Rights Under PDPA

You have the right to:

Request access to your personal data
Request correction or updates to your data
Withdraw consent at any time
Object to processing or restrict certain uses
Request erasure where applicable
Receive a copy of your data (data portability)

7. Disclosure to Third Parties

We may share your data with trusted partners who assist with infrastructure, analytics, customer service, or compliance. All third parties must adhere to strict confidentiality and data protection standards.

8. Analytics & Cookies

We use tools like Google Analytics to understand visitor behavior, troubleshoot technical issues, and improve our services. Data collected through cookies is anonymized wherever possible and used in compliance with Malaysian regulations.

9. Children’s Data

Our platform is intended only for users aged 18 and above. If we learn that data has been collected from a minor, it will be removed promptly upon request.

10. Updates to This Policy

We may revise this policy to reflect changes in legal requirements or operational practices. Major updates will be communicated through email or within the platform.

11. Contact Us

If you have questions regarding your privacy or personal data protection in Malaysia, please contact our Data Protection Officer at: [email protected]